1. Scope
This Privacy Policy describes how Raffel ("we", "us", or "our") collects, uses, discloses, and protects your information when you visit our website, make purchases, participate in raffles, or communicate with us. This policy applies to visitors and customers located in the United States and internationally.
2. Information we collect
- Contact information: name, email address, phone number, shipping/billing address.
- Order information: items purchased, raffle entries, transaction amounts, and delivery details.
- Device/usage data: IP address, browser type, pages visited, and interactions with our site.
- Marketing preferences: opt-ins/opt-outs for email and SMS.
3. Sources of information
We collect information directly from you (e.g., forms, checkout), automatically via cookies and similar technologies, and from service providers (e.g., payment processors, analytics partners, and fulfillment partners).
4. How we use information
- Provide, operate, and improve our website, raffles, and services.
- Process orders and payments; arrange shipping and delivery.
- Communicate with you about your account, orders, and promotions.
- Prevent fraud, enforce our Terms, and comply with law.
- Personalize your experience and measure the effectiveness of campaigns.
5. How we share information
We may share information with trusted service providers who perform services on our behalf (e.g., payment processing, cloud hosting, analytics, email/SMS delivery, fulfillment). We require these providers to use your information only to provide services to us and to protect it appropriately. We may also share information to comply with law, respond to legal requests, or protect our rights.
6. Marketing & SMS
If you opt in, we may send you marketing emails and/or text messages. By signing up for texts, you agree to receive recurring automated promotional and personalized marketing messages at the phone number used to sign up. Consent is not a condition of any purchase. Message & data rates may apply. Message frequency varies. Reply HELP for help and STOP to cancel.
7. Cookies & tracking
We use cookies and similar technologies to operate the site, analyze traffic, remember preferences, and measure marketing performance. You can control cookies through your browser settings and certain industry opt-out tools.
8. Data security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Data retention
We retain information for as long as necessary to fulfill the purposes outlined in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Your rights (GDPR/CCPA/CPRA)
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing, as well as the right to opt out of certain data sharing or sales. To exercise these rights, contact us at the email below. We will not discriminate against you for exercising your rights.
11. Children's privacy
Our Services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it.
12. International data transfers
If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries where our service providers are located. These locations may have data protection laws different from your jurisdiction. Where required, we use appropriate safeguards for such transfers.
13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. Your continued use of the Services constitutes acceptance of the changes.
14. Contact us
Questions or requests regarding this policy can be sent to privacy@raffel.example.